Logisticare-still-short-of-standard-despite-shorter-hold-times-
LogistiCare still short of standard despite shorter hold times
Wisconsin Update!!!
Calls down, hold times up – Anomaly or Corporate Strategy?
Full-risk broker contracts typically work like this:
Broker is paid up front for all eligible Medicaid transportation users in a
region. That region can be an entire state. Brokers are paid whether the rides
are performed or not. Brokers are paid the same whether they broker one ride or
one thousand rides.
You a broker and need to pad your bottom line? Problem
solved! Discourage ridership by being late or have long hold times when a
client calls. The client gets discouraged and quits (they hope).
The Milwaukee – Wisconsin Journal – Sentinel is
reporting Logisticare is STILL having problems in spite of heightened
legislative scrutiny. The Journal Sentinal reports
“The company's $38 million annual contract states that
the average daily hold times can't be longer than two minutes on both lines
combined. According to a Journal Sentinel analysis, LogistiCare has met that
standard 32% of the time since Sept. 1, and on only three weekdays.”
"People are potentially not accessing their
health care," Sen. Lena Taylor (D-Milwaukee) said in an interview.
"That is concerning because this is preventive efforts and keeping up with
appointments is so important to avoid those high emergency costs and loss of
life.”
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